CaseConnect

CaseConnect is a comprehensive web-based platform that helps organisations manage all customer interactions in one place. It handles applications, appointment bookings, cases and complaints, customer feedback, and surveys, all powered by an intelligent workflow engine that automates and tracks business processes.

Our workflow engine allows you to automate repetitive tasks and business processes. You can define custom workflows, set up automated actions based on triggers, route cases automatically, send notifications, and track the progress of all processes in real-time. This reduces manual work and ensures consistency across your operations.

Yes, CaseConnect offers API integrations and can connect with other business systems. Enterprise plans include custom integrations tailored to your specific needs. Our team can help you integrate with your existing CRM, email systems, databases, and other tools.

Absolutely. We take data security seriously. CaseConnect uses industry-standard encryption for data in transit and at rest. We implement regular security audits, access controls, and comply with data protection regulations. Your data is stored securely and backed up regularly to ensure business continuity.

Setup time varies depending on your plan and requirements. Starter and Professional plans can typically be set up within a few days. Enterprise plans with custom workflows and integrations may take 2-4 weeks. Our team provides onboarding support and training to get you up and running quickly.

Support varies by plan. Starter plans include email support during business hours. Professional plans include priority email support. Enterprise plans include 24/7 phone and email support, plus a dedicated account manager. All plans include access to our knowledge base, documentation, and user training materials.

Yes! You can get started with CaseConnect for free. Simply sign up and explore the platform. We also offer demo sessions where our team can walk you through the features and answer any questions. Contact us to schedule a personalized demo.

You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. When upgrading, you'll have immediate access to new features. When downgrading, we'll help ensure a smooth transition and your data will remain intact.